Return Policy

Effective Date: June 2026

All purchases made through www.seshnzonly.com are final. Except where required by applicable law or specifically stated below, SESHNZ does not accept returns, exchanges, or refund requests.

Please review your order carefully before completing your purchase.

Final Sale Items

We do not accept returns, exchanges, or refunds for:

  • Changes of mind

  • Personal preferences

  • Products that a customer no longer wants

  • Discounted, promotional, or clearance items

  • Products that have been opened, used, or removed from their original packaging

  • Heat-related melting, softening, or texture changes involving chocolates, gummies, or other heat-sensitive products

Heat-Sensitive Products and Cold Shipping Kits

Chocolates, gummies, and other heat-sensitive products may soften, melt, stick together, or change in appearance or texture when exposed to warm temperatures during shipping or after delivery.

Customers who choose standard shipping without purchasing a cold shipping kit acknowledge and accept the risk of heat-related changes. SESHNZ is not responsible for melting, softening, sticking, or other heat-related damage to orders shipped without a cold shipping kit. These conditions will not qualify for a refund, replacement, return, exchange, or store credit.

Cold shipping kits are available for customers who would like additional protection for heat-sensitive products. If a cold shipping kit is purchased with the order and the products arrive melted inside the kit, the affected products may be eligible for a refund or reshipment.

To submit a claim, contact us within 7 days of delivery and provide:

  • Your order number
  • Clear photographs of the affected products
  • Clear photographs of the cold shipping kit and packaging
  • A brief description of the issue

Claims are subject to review and verification. Customers should track their shipment and retrieve it promptly after delivery, as cold shipping kits are not intended to protect packages left outdoors, in a mailbox, or in another hot environment after delivery.

Damaged, Defective, or Incorrect Orders

Please inspect your order immediately after delivery.

If you receive an incorrect product or an item that is damaged or defective for reasons unrelated to heat exposure, contact us within 7 days of the confirmed delivery date via our Contact Form.

Your request must include:

  • Your full name

  • Your order number

  • A description of the issue

  • Clear photographs of the product

  • Clear photographs of the original packaging and shipping materials

We may be unable to review requests that do not include the required information or that are submitted more than 7 days after delivery.

Approved claims may be resolved through a replacement, store credit, or refund, depending on the circumstances and product availability. Submission of a claim does not guarantee approval.

Do not discard the product or return it without receiving instructions from SESHNZ.

Unauthorized Returns

SESHNZ does not accept unauthorized returns.

Do not mail or deliver a product back to us unless you have received written return authorization and return instructions. Products returned without authorization may be refused, discarded, or returned to the sender.

If an authorized return is approved, the product must be unused, unopened, in its original packaging, and in the same condition in which it was received.

All authorized returns will be inspected upon receipt. Products that do not meet the return requirements may be denied.

Return Shipping

When a return is authorized, the customer is responsible for using an insured and trackable shipping service unless SESHNZ confirms otherwise in writing.

SESHNZ is not responsible for returned packages that are lost, damaged, or misdirected during return transit. A refund, replacement, or store credit cannot be issued until the authorized return has been received and inspected.

Purchases From Other Retailers

SESHNZ cannot provide refunds, replacements, exchanges, or store credit for products purchased from distributors, retail stores, marketplaces, or other third-party sellers.

Customers must contact the original seller and follow that seller’s return and refund policy.

Lost, Stolen, or Delivered Packages

Customers are responsible for providing a complete and accurate shipping address and for monitoring their shipment.

If a package is lost before delivery, please contact us so that we can review the shipment information and assist with a carrier claim when appropriate.

SESHNZ does not guarantee a refund or replacement for packages that the shipping carrier confirms were delivered to the address provided at checkout, including packages that are later reported as missing or stolen.

Policy Exceptions

Nothing in this policy limits any consumer rights or remedies that cannot legally be waived under applicable law.

Contact Us

Questions regarding this policy or an order may be sent to:

Website: https://seshnzonly.com/pages/contact